FREQUENTLY ASKED QUESTIONS
Everything you need to know about our passes, first-visit orientation, operating hours, and gym policies.
BEGINNERS & FIRST VISIT
I am a complete beginner. Will someone teach me how to lift?
Yes. Every new member receives an initial floor walk, equipment safety orientation, and barbell mechanics check. Our coaches are on the floor daily to correct posture, grip, and safe execution.
What should I bring on my first training day?
Bring clean indoor athletic shoes (or flat lifting shoes), comfortable workout clothing, a personal workout towel, and a water bottle. Show your phone number or order reference at the front desk.
How does check-in work after I pay online?
Your membership pass is immediately registered in our access system. On arrival at our front desk (No. 184 Ukwatta, Avissawella), present your registered mobile number for pass verification and entry orientation.
MEMBERSHIPS & PAYMENTS
What payment methods are supported?
We accept Koko (3x interest-free instalments), Mintpay (3x instalments), Direct Bank Transfer with slip upload verification, and Cash on Pickup at the front desk.
How does Buy Now, Pay Later (Koko & Mintpay) work?
For eligible membership passes and merchandise, you pay 1/3 at checkout, with the remaining 2/3 charged automatically across the next two months. Exact installment figures are calculated up front with no hidden finance charges.
Is there an admission fee?
There is a standard one-time LKR 1,000 admission fee for new individual passes only. Admission is strictly a first-time onboarding payment; whenever existing members log in to renew or extend their pass, the admission fee is automatically waived (LKR 0).
Do you offer couple memberships?
Yes. Our confirmed Couple Monthly pass is LKR 10,000/month (LKR 5,000 per person) with zero admission fee. Both partners must register together at checkout.
HOURS & RULES
What are your operating hours?
We are open daily from 5:30 AM until 10:00 PM (Monday through Sunday). Special Poya day and public holiday hours are posted in our gym updates and at the front desk.
Can I freeze or pause my membership pass?
Results come from consistency, so passes run continuously from activation. For verified medical emergencies or doctor-certified conditions, please speak with management for an exception review.
Can I bring a guest or get a floor tour?
You are welcome to visit our front desk during open hours for a free walkthrough of the facility and equipment before deciding on a membership.
STILL HAVE A QUESTION?
Message our front desk team directly on WhatsApp or drop by our desk at No. 184 Ukwatta, Avissawella.