REFUNDS & CONTINUITY POLICY
Clear, honest guidelines on membership continuity, pre-launch reservations, and physical shop returns.
1. MEMBERSHIP CONTINUITY PRINCIPLE
Results come from consistency, so plans run continuously from activation. Time cannot be retroactively extended for unexcused non-attendance.
In cases of certified medical emergencies, hospitalization, or doctor-ordered physical restriction, members may submit documentation to gym management for a review of compassionate pass pauses.
2. PRE-LAUNCH RESERVATIONS & DATE POSTPONEMENT
Passes purchased during the pre-launch phase begin on the official opening day. If the opening date is postponed by management, the start date of all reserved passes automatically shifts forward to match the new opening date at no cost to the member.
If a postponement extends beyond 30 days of the originally stated date, members holding pre-launch reservations may request a full refund to their original payment method.
3. RETAIL & GEAR MERCHANDISE RETURNS
Supplements and nutritional products can only be exchanged or refunded if returned unopened with original tamper-evident manufacturer seals completely intact within 7 days of collection.
Lifting belts and apparel may be exchanged for alternative sizing within 7 days of pickup, provided they are unused with original tags.
4. HOW TO REQUEST ASSISTANCE
For any billing questions or refund requests, please speak to management at our front desk or message our support line directly on WhatsApp at +94 77 763 3243 with your order reference number.